SHIPPING POLICY

We are dedicated to providing transparent and reliable global shipping services for our custom silicone candle molds. All orders are manufactured and shipped from China, ensuring high-quality production and competitive pricing. Below are the key details of our shipping process:

1. Shipping Origin & Production Lead Time

Manufacturing Hub: All products are crafted and dispatched from our facilities in China.

Production Time: Orders typically require 3–7 business days and custom orders 7–14 business days for production. Delivery timelines begin after order confirmation and full payment.

2. Shipping Options & Customized Quotes

Tailored Solutions: During the inquiry process, please specify your required delivery timeframe and destination. We will provide a detailed quote including:

Shipping Costs: Calculated based on package weight, dimensions, and delivery speed.

Delivery Methods:

  • Standard Shipping: 10–20 business days (economical option).
  • Expedited Shipping: 5–10 business days (priority handling, additional fees apply).
  • Bulk Order Logistics: Contact us for dedicated freight solutions.

3. Order Tracking & Transparency

Real-Time Updates: Upon shipment, you will receive a tracking number via email to monitor your order’s journey.

Carrier Partners: We collaborate with trusted global carriers (e.g., DHL, FedEx, EMS) to ensure secure and efficient delivery.

4. International Shipping Considerations

Customs & Duties:

Import taxes, duties, or customs fees are the buyer’s responsibility.

We provide commercial invoices and accurate HS codes to streamline clearance.

Delivery Delays: While rare, delays due to customs inspections or carrier disruptions are beyond our control. We will assist in resolving issues promptly.

5. Damaged or Lost Packages

Damage Claims: Notify us within 24 hours of delivery with photo evidence. We will arrange replacements or refunds.

Lost Shipments: If tracking indicates a lost package, we will work with the carrier to locate it or resend your order.

6. How to Request a Shipping Quote

Submit your product inquiry via our website or email.

Specify your destination country and desired delivery date.

Receive a comprehensive quote with production timelines, shipping costs, and recommended logistics options.

Contact Us

For urgent requests or shipping assistance:

📧 Email: nina@tbaking.com

Our Commitment

By aligning production schedules with your deadlines and offering flexible shipping solutions, we ensure your custom molds arrive precisely when needed—every detail delivered, every time.